MORE Power consumers, as well as those interested to apply for a connection with the distribution utility, can view all essential information on the ‘consumer hub’ of MORE Power’s website – information that every current consumer and soon to be consumer should know. Information such as application requirements, rates, advisories, billing, and payment information are indicated on the website.
As a utility in Iloilo City, MORE is committed to the following:
- Excellent customer service
- Reliable electric delivery service
- Competitive power rates
Since its establishment in Iloilo City, the DU has been fervent in providing quality technical and customer service. It has also spawned customers welfare driven initiatives such as the Konek, Kolek, Korek, and Update.
How to apply for a connection
The consumer hub lists all application requirements for residential, commercial, power, and government applicants. The ‘residential’ category is subdivided into big load and residential, informal settlers, and low load. The power company, in its bid to combat power pilferage, has adjusted application requirements so that all – including informal settlers and low load residences – can apply for a connection.
- Big load and residential
- Informal settlers
- Low load
- Sole proprietorship
- Temporary residential
- Temporary commercial
- Permanent industrial
- City Offices
- Other government
Requirements can be viewed here.
MORE has also made the application process easier for consumers with only five steps to complete. It has also included the application process in the forms uploaded on the consumer hub of its website.
The application process for residential
- Step 01. Accomplish application requirements.
- Step 02. Await load inspection.
- Step 03. Prepare your service entrance.
- Step 04. Pay bill deposit and sign a service agreement.
- Step 05. Meter installation
It is important to be present during step 02 and 05 or have an authorized representative. Moreover, it is also important to have a private electrician for step 03 to prepare entrance wires and the main circuit breaker for meter installation.
The DU, in its commitment to transparency, has bared the power rates for residential, intermediate, commercial, power, city streetlights, city offices, and other government offices. As of its latest update, November 2020, the average rates are as follows: residential (10.3453), intermediate (9.5045), commercial (9.7712), power (9.7118), city streetlights (9.5289), city offices (9.6385), and other government (9.3036).
View your electricity bill online
Consumers can view the summary of their bills and payment history with their account number via the MORE Power website. Moreover, consumers can also pay online for a seamless and contactless transaction.
“You can now view the summary of your bills and payment history using your Account Number. For convenience, you may also pay your bill online,” excerpt from a social media post of MORE Power Iloilo.
“Please follow our step-by-step online payment guide to start paying your bill on your computer or phone. After payment, you can view your account ledger and monitor your payments and consumption,” excerpt from another social media post.
Customers can visit the link (www.payment.morepower.com.ph) and click ‘register now’. Further instructions can be seen on the website and on the video below:
Where to pay the electricity bill
MORE Power, aside from its own, has broadened payment options to consumers. Consumers can pay via bank transfer with BDO, Landbank, Ok Bank, PNB, Queenbank, and Robinson Bank. Remittance centers such as LBC, Palawan Express, and RD Pawnshop also accept payments as well as major mall, SM City.
MORE Power takes pride in its commitment to provide excellent customer service through its customer-friendly application process and requirements, spot billing in all districts, 24/7 quick response team, 24/7 hotline assistance, dedicated key accounts management, and dispute resolution.
It also promises to provide top-notch and reliable electricity delivery with its five-year development plan. The company intends to invest a total of Php 1.57 billion within its first five years of operation and it will be invested in reliability improvement projects (Php 411.91 million), capacity/power quality projects (Php 673.4 million), systems loss reduction projects (Php 372.02 million), and safety improvement projects (Php 111.49 million).
Consumers are encouraged to visit the MORE Power consumer hub via its website, https://morepower.com.ph/.