After a video of J&T personnel mishandling parcels has gone viral online, the company issued an official statement. J&T Express is a cargo and freight company, an Indonesia-based firm, which opened business in the Philippines last March 2019.
Here is J&T Express’ official statement:
“We have received complaints on the mishandling of parcels as shown in a viral video, circulating on social media. We would like to reiterate that we do not tolerate such acts and behavior, and we humbly take responsibility for this incident.
We would also like to assure the public that this is an isolated case. All of our facilities, including our branches and warehouses across the country, are under 24/7 monitoring. We also follow strict protocols in handling the shipments and ensure that these are handled with proper care.
We have already identified all the involved personnel in the video. Proper sanctions will be given to them accordingly. We thank all individuals, especially our customers and employees, for their continuous and trust and support. As a way of showing our gratitude, we are planning to provide incentives for such actions.”
In the video, it showed personnel from the company mishandling parcels, apparently tossing packages, and at the risk of damaging the contents of the package. Here is an excerpt of the video as posted by ABS CBN.