Meralco consumers were ‘shookt’ when they received their bill this month. In an article by CNN Philippines, it was reported that Manila Electric Company addressed the ‘bill shock’ after citizens aired their complaints online. According to Meralco, the electric bills were fairly calculated, and their meter reading activities remain accurate and transparent.
“The May bill is a result of the actual kWh Consumption from the current meter reading, with adjustments already reflected from the previous estimated consumption. This total, which is already based on the true and actual readings, is what customers actually see in the May bill. That is why you may notice a rise in the total amount due,” states Meralco Spokesperon Joe Zaldarriaga, in a press release.
According to Meralco: As part of the ECQ period, some March and all April bills were estimated based on the past 3 months’ average daily consumption following the Distribution Services and Open Access Rules (DSOAR) issued by the ERC. These past 3 months- December 2019, January 2020, and February 2020, were considered “low consumption” months as these were significantly cooler months compared to the summer months of March, April and May.
Meralco also enumerated the possible reasons why consumer electricity bills skyrocketed:
Increased consumption during ECQ- Everyone’s at home, so appliances are switched on most of the time, especially fans and aircon. Aircons which most would use 6 to 8 hours per day before ECQ could be using it for 12 to 24 hours per day in ECQ; temperatures are at a record high (max so far for 2020 is at 37.3⁰C with Heat Index of 42⁰C); and actual Consumption minus Estimated Consumption was added in the May bill.
Moreover, the company reiterated that customers affected by the COVID crisis can settle their bill via four monthly payments. Read more: Meralco explains high electricity bills for May, an article by CNN Philippines.