Metro Pacific Iloilo Water (MPIW), officially launched in 2019, is a joint venture company borne out of Metro Iloilo Water District and Metro Pacific Water. It is a 25-year joint venture agreement to rehabilitate, operate, and manage the water distribution system, and provide septage services to Iloilo. Moreover, Metro Pacific Investment Corp (MPIC) started to replicate its unique brand of service in Iloilo through Metro Pacific Iloilo Water. By the end of 2044, MPIW aims to serve over 210,000 people with clean, safe, and reliable water across the Iloilo region.
As a portoflio company under Metro Pacific Water, Metro Pacific Iloilo Water brings in innovation and expertise in water distribution, water infrastructure, and septage management that enable communities to have access to clean and safe water.
Metro Pacific Iloilo Water: Services
Metro Pacific Iloilo Water offers turnkey solutions in terms of water distribution management, septage services, and customer service management. Backed by its management combined expertise in the water utility industry, the company aims to uplift and transform the lives of the communities where they serve.
- Customer Service
- Network Management and Water Quality
- Infrastructure Rehabilitation and Expansion
- Septage Management and Sanitation
- Over 8,700 leaks repaired
- Over 22,000 linear meters of new pipes laid
- 86 completed capital expenditure projects (2020 to 2022)
- P316M investment in improvement and rehabilitation
- Over 18,000 water meters replaced
- Over 47,000 water service connections
Customer Programs: Tatap sa Barangay
- Flexible Payment Terms
- Reconnection Fee Discount
- New Water Service Connection Discount
- Senior Citizen Discount
Customer Programs: Customer Communication
- Automated Text Notification
- Customer Service Hotline
- Online Help Desk
Service Area: MPIW is the main water service provider in Iloilo covering the City of Iloilo and seven (7) municipalities in the province. The service area is strategically divided into three business areas.
- Area 01: Maasin, Cabatuan, Santa Barbara, Pavia
- Area 02: Jaro, Leganes, Mandurriao
- Area 03: San Miguel, Oton, Molo, Arevalo, Lapaz, Lapuz, Iloilo City Proper
In 2020, MPIW launched TaTap Iloilo, its corporate social responsibility program that aims to improve the quality of life in conjunction with the provision of potable water and environmental services. Guided by the following thematic areas
- Livelihood and Skill Building
Contact Metro Pacific Iloilo Water
- 0908 818 8552 | 0917 172 6749
News and Updates
As of July 04, 2023: Metro Pacific Iloilo Water launches (TAPIC) Program. The program, ‘Tapnaon and Illegal Connection’ (TAPIC), is intended to combat illegal connections and reduce non-revenue water.
MPIW has taken a firm stance towards dealing with illegal water connections to protect the water supply of its customers and combat water loss. MPIW launches the TAPIC Program with the intent of eradicating illegal connections within its service areas.
TAPIC Program is part of MPIW’s intensified against non-revenue water (NRW). It encourages the public to report illegal water service connections of commercial and industrial establishments. For each confirmed illegal connection, the concerned citizen who made the report can earn as much as a P3,000 incentive.
NRW refers to the volume of treated water that is not delivered to customers, and its results from a variety of causes. including aged infrastructure, use of weak and substandard pipe materials, water theft, and limited capacity of water production and distribution facilities.
“At the moment, MPIW’s non-revenue water ratio is estimated at 48%. Since 2019, water losses have been reduced to an all time low from 45,000 (45 MLD) to 29,000 (29 MLD) cubic meters per day. The company envisions attaining an NRW ratio of 35% by 2024,” states Engr. Jedd Roxas, MPIW Operations Division Head.
“It’s crucial to protect our water resources and infrastructure, and we must do everything possible to prevent illegal water connections and reduce non-revenue water in Iloilo. Illegal connections to the water supply network could cause other uses to lose pressure or even worse could create a danger to public health,” adds Commercial Division Head John Canonero.
The anti-illegal water service program complements MPIW’s leak repair strategy. MPIW was able to fix more than 4,000 leaks since 2019. The company is also continuing its pipe replacement program to modernize and improve the pipe network in its service area.
“MPIW is leveraging technology by upscaling the usage of smart meters, which are affordable and durable. We will also be using ICT systems to monitor water usage in pipelines to avoid the deterioration of pipelines by ensuring effective pressure management, swift high-quality pipeline repairs, and asset renewals,” Roxas adds.
TAPIC will run for a month and will extend to three months, from July 01 to July 31. It will cover commercial and industrial establishments having any of the following illegalities: tampered meters, bypass connections, double tapping, and unregistered connections.