Unemployment has always been a sensitive issue and a strong determinant to the country’s level of poverty. On the other hand, the void has been palliated with the entry of Business Process Outsourcing companies and has provided lucrative jobs ever since. TeleTech, a forerunner BPO in Iloilo City, is and has always been extending its wide doors to those seeking a career in the call center industry.
Why work as a call center agent?
Primarily, there is increasing demand for call center professionals. Locally and internationally, customer service has been essential in every company offering a product or service. Moreover, outsourcing has been a helpful measure to increase productivity while minimizing operational costs. This, in turn, increases demand for customer service – not momentarily, but continuously to suffice a need to ensure provision of quality service.
Another reason is that salary is higher, with additional bonuses and benefits. According to Payscale, a call center agent based in the Philippines has an average salary of Php 207,473 per year. To add, entry level positions in call centers offer Php 15,000 starting salary. Moreover, higher compensation is offered to those with prior experience.
A call center is a good training ground to enhance skills. This includes sharpening English skills, improving interaction with multinational clients, encoding data, improving listening, enhancing problem-solving skills, and so on. Call centers likewise offer intensive training with superiors prior immersion in the field.
Why apply at TeleTech?
TeleTech offers a roster of employee benefits, this includes a wellness program, health and well-being benefits, and life and disability benefits. It also includes company perks and an on-site clinic making sure that employee concerns, including health, are attended to.
TeleTech are pro employees. The company takes time to listen to employee concerns and provides recreational activities. For this summer, TeleTech celebrated their Summer Party with a Dance Craze Evolution last 25th of March at Damires Hills Tierra Verde.